August 19, 2017
Furniture Store vs. Discount Club vs. Mattress Gallery: What is the best place to buy a new mattress?
That is a great question. It seems like you can purchase a mattress just about anywhere these days. I’ll try to break this complex question down into a simple pros vs. cons analysis.
For the purpose of this answer I will leave it to the three options in your question. I will address online sales of Tempur-pedic, Sleep Number, and many of the traditional brands like Simmons Beautyrest, Sealy, Stearns and Foster, and Serta on a special online mattress edition.
- One stop shopping. You can purchase a bed and a mattress set at the same store.
- While the floor space dedicated to mattresses is limited you will find a selection of plush, firm, pillow top and euro top. There will usually be some all foam mattresses represented too.
- Furniture stores have to devote a massive amount of floor space to furniture groups. The mattress section is usually a small portion of the store. This limits the options 1/3 – 1/2 to that of a mattress gallery.
- Furniture Sales associates have to learn so much about so many different types of products the mattress section is neglected because it carries lower commissions than furniture groups. This leads to less knowledgeable sales personnel. The new technologies and therapeutic benefits are often unknown.
- Name brands at low prices.
- Many mattresses are designed specifically by the manufacturer to be cheaper therefore lacking in some material found in flagship lines.
- Limited space to try the mattresses. Most are shown in smaller than normal sizes making it hard to really get an accurate feel especially if you are with your partner.
- Zero knowledge from the associates. You are essentially on your own. They know nothing about the products or how to recommend certain models for certain issues. This leads to a high return volume which leads to resale of in home trial mattresses.
- The whole floor is dedicated to mattresses. The selection is much wider and many brands are represented. Simmons Beautyrest, Sealy, Serta, Englander and Tempur-pedic can all be in one space so you can compare them side by side.
- Sales associates in a mattress store are generally more knowledgeable about the products and the health benefits.
- Mattress Gallery stores often have a selection of luxury and exotic brands that are not represented in other types of stores. High end brands such as Kluft, Englander Resort and Hotel Collection, Airloom, Beautyrest Black and Stearns and Foster are not represented in most furniture stores or discount clubs.
- Just like other products there are good and bad retailers. I recommend visiting mattress galleries with a good reputation and BBB score. You can also ask your family and friends about their recommendations for dealers. Sometimes your doctor may have a go to store to recommend.
- Mattress stores seem go in and out of business quickly. Choose a mattress gallery that has been in your community for a long time. Usually the businesses who do their customers right have been in business for many years,
I hope this helps. My best advice is to consider the brand secondary to the dealer. There are over 400 brands in the U.S. Some of the best brands are unknown do to lack of advertising. The better stores will have a large selection of multiple brands because they know there is not a one size fits prouct.